Contact Us
How the team communicates
The editorial staff reads and replies in English and French. Messages sent in either language receive a full response, and the team makes an effort to answer within a reasonable time, accounting for the volume of incoming correspondence.
For a reader in Canada, this means no need to translate a question before sending it. Writing in plain English or French is sufficient, and the reply will come back in the same language the question was asked in.
What never belongs in a message
No financial details, passwords or document scans should ever be sent through the contact form. This includes bank account numbers, credit card information, e-wallet credentials, login passwords, security codes, or copies of identification such as passports or driver’s licences.
In practice, the form is a communication channel for questions and feedback, not a secure vault. Any sensitive material sent through it could be exposed to third parties, and the team has no way to protect data that was never meant to travel through this route. When a verification document or payment detail is genuinely required, the operator will request it through its own secure, dedicated system — never through this form.
Where to turn for gambling support
A reader in difficulty with gambling should not use the contact form for help with the behaviour itself. The form routes to editorial staff who handle site feedback and general inquiries, not to counsellors or support workers.
Instead, the appropriate step is to reach out to a recognised gambling-support organisation that operates in the reader’s province or territory. Many of these services offer confidential telephone lines, online chat and self-assessment tools, and several provide self-exclusion programs that let a player block their own access to gambling sites for a chosen period.
Readers who are under the legal gambling age in their jurisdiction, or who have already registered for self-exclusion, should also contact the relevant support channel rather than the editorial team. The form cannot alter account status, cancel a wager or lift a restriction — only the operator or the support organisation can do that.
Keeping the conversation useful
Sticking to these boundaries keeps the form working for everyone. A message about a broken page, a factual correction, a question about a review or a general comment reaches the right person quickly and gets a straight answer.
A message carrying passwords or scans, by contrast, creates a security risk for the sender and forces the team to delete the material without acting on it. When in doubt, leave sensitive information out and describe the issue in general terms — the team can then point the reader toward the proper channel for the specific problem.